Crystal Umbrella

Welcome to Project 360°

Firstly, welcome to the Project 360° microsite, designed to keep you up to date and fully aware of:

• Any upcoming changes to our product or service as part of the project
• How they may affect you
• The processes which may change
• “How to” training guides

We have scheduled update communications to go out each week for the next few months, in order to keep you fully aware of any changes as the project develops. The Project 360° microsite will be populated with updates and copies of the communications sent to you, so you can to review them at any stage.

Background to Project 360°

In October 2010, the new Management Team at Crystal Umbrella focused their attention on developments to our core systems. These developments are designed to enable growth whilst maintaining our primary goal; to offer you unparalleled customer service.

In today’s market we understand that efficiency and in turn service is improved through technology and training. That’s why our main focus is to upgrade our segmented systems into a fully synced, real-time processing engine.

Our long term strategy here at Crystal Umbrella, is to provide a payroll processing service which is accurate, on time and well informed.

Since February 2011, we have been preparing for the migration to the new system. We’re sure you’ll appreciate this is no easy task, considering we process over 3000 transactions each week, for over 800 active agencies on a flexible basis.

Choosing the right point in time for all this to go ahead is peppered with challenges but we are determined that it impacts you as little as possible.

Yes, it’s a very daunting task, but never the less one well worth doing, in order to improve our service to you.
Keep an eye on your inbox and book mark this page for future updates.
Coming Next week: A glimpse to what features and benefits Project 360° has in store for you