Crystal Umbrella

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Agency Benefits

At Crystal we understand that contracting can often seem like a legislative minefield for both agencies and contractors. That’s why we’re here to help everyone make the right choices by giving the best advice possible, based on individual needs and circumstances.

Our simple, transparent and compliant contractor payment solution and comprehensive range of benefits is designed to enable you to concentrate on your core business, for example placing the right candidate in the right position. Forget the legislative nightmare and let us deal with it, after all that’s what we’re here for.

Our dedicated team of friendly, experienced contractor management personnel will take care of everything efficiently and with little or no additional work for you.

The frontline team here at Crystal is supported by a myriad of specialist departments, each staffed by professionals with years of experience in all the relevant areas, including; Tax, Payroll, Credit Control, Finance, Sales, Administration, Compliance, Management and HR to name but a few. The sole aim of all these experts, is to ensure your workers are paid accurately and on time, while keeping your business interests within the strict guidelines set by HM Revenue & Customs.

Here are some of the major benefits we offer

Recruitment agencies

  • We offer the highest level of customer service, with a dedicated single point of contact for both agencies and contractors. We recognise that our service should complement and enhance your own brand and reputation.
  • We provide a Ł20m professional insurance package, to mitigate the statutory and professional risks to you and your end-clients.
  • We manage master agreements, payment on remit and credit facilities**
  • We remove all legislative issues for providers who offer multiple solutions, while keeping you fully informed of how each of your contractors is paid.
  • We have an in-house, fully CIPD trained HR team on hand to deal with employment issues such as breaches of contract.
  • We are a proud member of PRISM, which is focused on promoting its members’ interests and setting standards including operational processes and procedures, customer service, transparency and compliant handling.

** Subject to terms and conditions, exclusions apply


Recruitment consultants

  • Our dedicated Agency Services team is on hand to provide tailored advice whenever you need it.
  • The easy to use Crystal Web Portal is designed with simplicity in mind. It enables your contractors to contact us directly with any payroll queries, rather than having them hassle you over day-to-day issues.
  • We provide a £20m professional insurance package to mitigate the statutory and professional risks to you and your end-clients.
  • Our agency specific Account Managers offer an individually tailored service to each agent; there is a 'no call centre' mentality at Crystal.
  • Our online employment contracts can be completed in a matter of minutes and the moment they are electronically signed your workers are fully covered.

Our contractor employees

  • We provide a dedicated one on one support service, with our Account Managers direct telephone numbers and email addresses being given to all our contractor employees.
  • We offer comprehensive and compliant business expense processing, allowing your contractors to take home more of their hard earned money, whilst keeping within the strict expense processing guidelines set by HM Revenue & Customs.
  • We operate a form free registration system, so opening a new Crystal account couldn’t be simpler. Whether you choose to do it over the phone, the entire process shouldn’t take more than ten minutes.
  • We start each payroll on receipt of a remit and have the fastest payment cycle available in the market, with a zero pay delay on most accounts.
  • We send free SMS alerts to each contractor notifying them immediately of their net pay amount and the date it will be available in their bank account. We also send e-payslips directly to them on the day of payroll. On the rare occasions that there are any problems, the online portal is available 24/7, 365 days a year.
  • We operate a contractor rewards scheme for helping spread the Crystal word.

To find out more

Simply give our experienced New Business Team a call today on 0800 848 8888, chat to us online or feel free to submit your query using our quick online form

Ready to join?

Call us on 0800 848 8888, download an application form or open an account online